Ericsson

Customer Support Engineer

Plano,Texas,United States

No sponsorshipDetected 8 days ago

PythonData AnalysisData ScienceCustomer Support5G/LTEVoIPCommunicationProblem Solving

About the role

Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's.
In this role, you will provide data-driven solutions to customer-reported problems in alignment with established processes and contracted Service Level Agreements.

Provide Level 2 support for RAN-related issues in customer's network, ensuring resolution within agreed SLAs.
Perform incident troubleshooting, fault isolation, and issue resolution using logs, counters, traces, and diagnostic tools.
Support problem management through root cause analysis and implementation of corrective and preventive actions.
Develop and maintain automation solutions, including scripts, playbooks, workflows, and bots, to improve operational efficiency and accelerate issue resolution.
To build solutions never seen before to some of the world's toughest problems.
We truly believe this approach drives innovation, which is essential for our future growth.

Focusing on fault prevention, identification, resolution, and stabilisation, you will expand your knowledge of our products, solutions, customer networks, and emerging technologies.
The skills you bring: Bachelor's degree in Engineering, Computer Science, Telecommunications, Data Science, or a related field.
They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

3 plus years of experience in telecommunications, IT operations, or technical support (internships and relevant academic projects are also considered).

Bachelor's degree in Engineering, Computer Science, Telecommunications, Data Science, or a related field.
Basic knowledge of LTE and/or 5G RAN technologies, mobile network architecture, radio parameters, KPIs, and common fault scenarios.
Experience with scripting or programming using Python, Shell, or similar languages.
Strong analytical, problem-solving, and customer-focused mindset.
Excellent communication and teamwork skills, with the ability to work effectively under pressure in a fast-paced operational environment.
Why join Ericsson?
The chance to use your skills and imagination to push the boundaries of what´s possible.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.
Ericsson is proud to be an Equal Opportunity employer, learn more.
The above statements are intended to describe the general nature and level of work being performed by employees in this position.

Your pay also includes the opportunity for an annual bonus.
The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay.
When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%.
Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits.
New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Primary country and city: United States (US) || Plano (Country/ City) Job details: Support Engineer Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success.
Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target.
Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs.
Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security We invest in both your short and long-term financial wellbeing.
Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage.
Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Please note paid time off is pro-rated based on the employee's start date.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We offer a competitive package to help with your individual needs and goals.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's.

This listing is sourced directly from Ericsson's careers page and normalized into a canonical job model.