Aqr Capital Management LLC
Application Support Engineer
Greenwich, CT
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About the role
- You will learn a cutting-edge cloud-deployed quantitative portfolio management and research system.
- You will work closely with both the business and other technical teams.
- We are seeking someone who is passionate about technology and systems reliability, who is looking for an opportunity to grow into a systems reliability engineer.
Responsibilities
- Manage users' expectations to ensure satisfaction with AQR and our products
- Participate in on-call production support rotations - some of which may be off hours.
- Identify/update missing prod-support processes and author new processes with the assistance of dev/business-teams using a support wikis.
- Manage communication with stakeholders and across teams.
- Understand and document root-causes of problems and collaborate across teams to deliver improvements.
- Develop and maintain in-depth knowledge of AQR's Applications products to support customers.
- Gain and maintain current knowledge of AQRs Support Policies and Procedures
Requirements
- Ability to work effectively both independently and in a small team environment.
Nice to have
- Bachelor's Degree - Engineering or Computer Science preferred - or equivalent experience.
- Hands-on technical abilities including SQL and programming/debugging - Python preferred.
Compensation
- The salary range for this role is expected to be [$110,000-$140,000].
Benefits
- This would require learning our deployment architecture, alerting/monitoring tools, etc.
- A passion for learning technology and using it to automate manual work and improve system reliability.
Company info
- Effectively interact with Quality Assurance to report bugs identified by customers.
- We are seeking an Application Support Engineer who will work at the boundary of the technical systems and processes that drive our investment business.
This listing is sourced directly from Aqr Capital Management LLC's careers page and normalized into a canonical job model.