Inkit

Senior Customer Solutions Manager, Defense

Saint Paul, MN · Senior · Contract

No sponsorshipDetected 20 days ago

TypeScriptCloud PlatformsCybersecurityBusiness DevelopmentCustomer SuccessLeadershipCommunication

About the role

As Inkit's Senior Customer Solutions Manager for Defense, you will be the strategic technical advisor, solutions architect, and customer success advocate for our Defense and Intelligence community customers.
You understand how government programs are structured, how technical decisions get made, and how to speak the language of both the mission operator and the IT program office.
This is a hybrid role that blends deep technical engagement with customer success and business development instincts.

Lead onboarding, integration, and deployment planning for new DoW accounts, coordinating across Inkit engineering and customer IT/security teams.
Proactively identify risks, blockers, and expansion opportunities within your accounts and develop action plans to address them.
Partner with Engineering to scope and document customer-specific technical requirements, integration patterns, and customization needs.
Support pre-sales technical activities including demonstrations, proof-of-concept engagements, and proposal technical solutioning.
Relationship Management & Growth Build and maintain trusted relationships with contracting officers, program managers, system administrators, and end users across your account base.
You will own the post-award relationship end-to-end, from onboarding and integration through ongoing mission alignment and contract growth.
We're building a new standard for how the world understands and controls its data.
Familiarity with document management, data governance, file intelligence, or cybersecurity software in a federal context.

5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs.
Strong technical fluency in software systems, data management, or enterprise IT with the ability to engage credibly with both developers and government IT architects.
Bachelor's degree in a technical, business, or national security-related field, or equivalent experience.
Required Qualifications 5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs.
Ability to obtain and maintain a U.S. government security clearance (Secret minimum; TS/SCI preferred or required depending on account portfolio).

Prior experience as a customer success manager, technical account manager, or solutions engineer supporting federal/defense software programs.
Experience supporting programs on government cloud environments (IL4/IL5/IL6 or equivalent).
Experience in or supporting SOCOM, DIA, NSA, NGA, DISA, or major combatant commands is a strong plus.
TS/SCI preferred or required depending on account portfolio).

You will work closely with Inkit's Engineering, Product, and Sales teams to ensure defense customers get maximum value from the platform, and to surface new requirements that inform our roadmap.
Customer Engagement & Success Serve as the primary technical point of contact for a portfolio of DoW/IC customers throughout the entire contract lifecycle.
Advise customers on best practices for deploying and configuring Inkit's File Intelligence Platform in secure cloud environments.
At Inkit, we're on a mission to provide privacy and protection for the world's data.

government security clearance (Secret minimum; TS/SCI preferred or required depending on account portfolio)

This listing is sourced directly from Inkit's careers page and normalized into a canonical job model.