New Flyer
Regional Product Support Manager (Eastern Region)
Georgia, United States
Sponsorship not specifiedDetected 6 days ago
Customer SupportCommunicationOrganizational SkillsMicrosoft OfficeInternal Audit
About the role
- This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to.
Responsibilities
- Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
- Schedule and maintain meeting architecture with customer to ensure all issues are addressed in a timely manner.
- Write and submit detailed contact reports to document interactions with customer.
- Manage work queues in Oracle OSVC and OSFC to achieve operational goals, including retrofits and customer warranty claim processing.
- Maintain relationship with bus and parts sales teams to ensure clarity of customer concerns, relationship, and challenges.
Requirements
- Will lead a cross functional service technician team as required to support vehicle from delivery through the life of the bus.
- Required Travel This role services the Eastern Region of the United States.
- Travel to the customer sites is required.
Nice to have
- WHAT YOU NEED TO BE SUCCESSFUL: Engineering or Business degree/diploma preferred.
Skills
- NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.
Company info
- Assist customers in accepting new bus deliveries within 15 days of arrival onsite by repairing defects, expediting parts, and general liaison with the customer's management team.
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