Ameriprise Financial

Ameriprise Financial

Senior Operations Analyst - Hardware & Software Asset Management

Minneapolis, Minnesota · Senior · Part-time

No sponsorship$87k-$120kDetected 27 days ago
ComplianceVendor ManagementProcurementLeadershipCollaboration

About the role

  • Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients.
  • Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.
  • Job Description The Senior Operations Analyst for Hardware and Software Asset Management (HAM/SAM) is responsible for governing the full lifecycle of end user computing assets and software entitlements across the enterprise.

Responsibilities

  • Partner with EUC Engineering and Deskside teams to enforce standard build, deployment, and recovery processes
  • drive remediation for gaps
  • Maintain software license inventory, entitlement records, and usage tracking
  • Support license optimization efforts, including reclaim, reallocation, and cost control initiatives
  • Partner with procurement and vendor management on renewals, true-ups, and contract governance
  • Establish and maintain governance processes for HAM/SAM aligned to internal policy, audit, and regulatory expectations (FFIEC, OCC, SOX as applicable)
  • Monitor asset aging, refresh cycles, and inventory accuracy; drive remediation for gaps
  • Support internal and external audits, including remediation of findings and control gaps
  • Drive policy adherence for asset tracking, software usage, and lifecycle controls
  • Maintain high-quality asset data across systems of record (ServiceNow, procurement tools, endpoint platforms)

Requirements

  • Bachelor's degree or equivalent experience in IT, Business, or related field
  • 5-7 years of experience in IT operations, asset management, or related discipline
  • Hands-on experience with asset management platforms (e.g., ServiceNow HAM/SAM, CMDB)
  • Strong understanding of endpoint environments (Windows, macOS) and enterprise deployment tools
  • Strong analytical skills with ability to identify trends, gaps, and corrective actions
  • Experience working in regulated environments with audit and compliance requirements
  • Ability to work cross-functionally and influence without direct authority

Nice to have

  • Experience with ServiceNow HAM Pro / SAM Pro modules
  • Experience supporting internal/external audits (SOX, regulatory, vendor audits)
  • ITIL certification or experience working within ITIL-aligned processes
  • Experience with procurement and vendor management tools (e.g., Ariba)
  • Familiarity with Microsoft Intune and Microsoft Configuration Manager reporting
  • Strong process documentation and governance framework experience
  • Detail-oriented with strong ownership mindset over data accuracy and process execution
  • Comfortable operating in ambiguous environments and driving structure

Compensation

  • The estimated base salary for this role is $87,400 - $120,000 a year.
  • We have a pay-for-performance compensation philosophy.
  • Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location.
  • In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.
  • Full-Time/Part-Time
  • Exempt/Non-Exempt

Benefits

  • Own end-to-end lifecycle management of hardware assets (procurement, deployment, tracking, refresh, retirement, and disposal)

Company info

  • About Our Company
  • We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.
  • We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.
  • Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Equal opportunity

  • Ameriprise Financial is an equal opportunity employer.
  • If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Visa & Work Authorization

  • Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
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This listing is sourced directly from Ameriprise Financial's careers page and normalized into a canonical job model.