Singular

Singular

Senior Solutions Engineer

US Remote · Senior

Sponsorship not specifiedDetected 61 days ago
PythoniOSDjangoSQLLinuxRESTData EngineeringMarketing AnalyticsAccount ManagementCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

  • You should be comfortable investigating SDK, API, attribution, data validation, web, and reporting issues directly, while also communicating clearly with customer engineering, marketing, analytics, and business stakeholders.
  • You will be expected to help turn recurring customer and implementation challenges into better documentation, workflows, internal tools, enablement, and product feedback.

Responsibilities

  • Own and support technical implementation of Singular's platform, from scoping and planning through onboarding, validation, and post-launch technical advisory.
  • Lead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations.
  • Build trust with customer engineering, marketing, analytics, and business stakeholders through clear communication, structured problem solving, and reliable follow-through.
  • Partner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence.
  • Collaborate with Engineering and Product to identify customer-backed product gaps, recurring implementation patterns, and roadmap opportunities.
  • Work with Support and Customer Success to ensure technical issues move through the right channels with clear ownership, context, and follow-up.
  • Use AI tools to improve implementation workflows, accelerate technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and build lightweight internal tools or scripts that reduce repeated manual work.
  • Develop internal playbooks, training materials, documentation, and workflow improvements that help scale the Solution Engineering team.

Requirements

  • 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
  • Experience supporting complex customer implementations or enterprise-level technical accounts.
  • Strong technical troubleshooting skills and the ability to break down ambiguous technical problems.
  • Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
  • Ability to write SQL queries and investigate data quality, reporting, or attribution issues.
  • Comfort working in Mac, UNIX, or command-line environments.
  • Ability to read, debug, or write lightweight scripts, preferably in Python.
  • Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders.
  • The ideal candidate has strong technical depth, strong customer-facing judgment, and the ability to operate independently in ambiguous situations.

Nice to have

  • Experience with mobile development, including iOS and Android.
  • Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports.
  • Experience with Singular, another MMP, or adjacent analytics SaaS platforms.
  • Hands-on experience with Python and backend frameworks such as Django or Flask.
  • Experience creating technical training materials, implementation playbooks, or customer-facing documentation.

Equal opportunity

  • As a proud equal opportunity employer, we are committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We do not just accept difference. We value people being who they are for the benefit of our employees, our products, and our community.
  • As a proud equal opportunity employer, we are committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
  • We do not just accept difference.
  • We value people being who they are for the benefit of our employees, our products, and our community.
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This listing is sourced directly from Singular's careers page and normalized into a canonical job model.