Persona Identities

Solutions Engineer

San Francisco · Internship

Sponsorship not specifiedDetected 183 days ago

PythonRubyBashSQLCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

This role combines hands-on technical problem-solving with strategic partnership.
We're looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases.
As a bridge between our technology and our customers' goals, you'll shape how organizations integrate and expand Persona - and how we evolve our platform to serve them better.

Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success.
Partner with Product to relay insights from the field that inform roadmap priorities and feature design.
Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes.
Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization.
Demonstrated ability to own complex projects from scoping through implementation.

experience in compliance, identity verification, or fraud prevention
3-7 years of experience in a technical, customer-facing role - such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect.
Technical fluency across APIs, integrations, and web development concepts
familiarity with scripting (Python, SQL, Bash, Ruby) a plus.
Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa.
Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving.
Collaborative, curious, and eager to learn - with a growth mindset and bias toward action.
You're good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency - you thrive under pressure and enjoy clarifying ambiguous situations

comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases.
You'll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business.
Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona's products.
Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes.
Advise customers strategically, helping them solve complex business challenges through creative technical solutions.
As part of our interview process, all candidates will be asked to verify their identity with Persona.

This listing is sourced directly from Persona Identities's careers page and normalized into a canonical job model.