Reltio

Reltio

Customer Success Manager

Texas, Illinois · Senior

Sponsorship not specified$121k-$240kDetected 133 days ago
Agentic AISalesAccount ManagementSAPCustomer SuccessLeadershipCommunication

Stay score

odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio.
  • You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business.
  • Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.

Responsibilities

  • Design metrics and measures in order to measure ROI on the company's products by the customer.
  • Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value.
  • Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics.
  • Work with Marketing teams to boost customer advocacy and develop case studies.
  • We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other.

Requirements

  • Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
  • Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives

Nice to have

  • Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.
  • Reltio's current market range for this role is $121,000 - $240,000
  • Reltio is proud to be an equal opportunity workplace.
  • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
  • We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right.
  • Overall Market Range

Skills

  • Bachelor's degree or equivalent experience;
  • Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space
  • Possess strong presentation, verbal and written communication skills and command credibility with senior executives
  • Previous experience and expertise in data management consulting or solutioning
  • Previous experience and expertise in software architecture and understanding how applications fit together within a customer's ecosystem.
  • Proven effectiveness at leading and facilitating executive meetings and workshops
  • Strong discovery skills to uncover customer problems and the value associated with solving them
  • Previous Reltio Experience
  • Reltio Certifications
  • MBA or advanced degree

Compensation

  • Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted.

Benefits

  • Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.
  • Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer's success.

Company info

  • At Reltio, our values guide everything we do.
  • With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success.
  • If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
  • As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.
  • Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals
  • Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals
  • Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives.
  • Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people.
  • If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk!

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Apply directly at Reltio →Create a free account for alerts like thisView Reltio immigration profile

This listing is sourced directly from Reltio's careers page and normalized into a canonical job model.