Logitech

Sr. Customer Support Engineer

Offsite - USA - TX · Senior · Full-time

Sponsorship not specifiedDetected 30 days ago

iOSAndroidAzureCustomer SupportLeadershipCommunicationCollaborationMicrosoft Office

About the role

You will also enjoy opportunities to advance your career in a diverse environment.

Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
Deliver consistent customer experience that meets or exceeds our commitments.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.

Strong knowledge of video conferencing and AV products
Strong knowledge of windows and Mac OS
Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
Proven knowledge of computer networking and operating systems
Familiarity with Android-based device (beyond cellular phones) desirable
Familiarity with IOS devices desirable
Demonstrated ability to quickly learn and troubleshoot new technologies
Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
Technical certifications beneficial, but not required
For consideration, you must bring the following minimum skills and behaviors to our team:
Excellent communications both verbal, oral and interpersonal skills.
Exceptional customer service skills.
Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.

Share in our passion for Equality and Environment.
These are the behaviors you'll need for success at Logitech.
Professional level English, Spanish / French skills are a plus, spoken and written.

This position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience.

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.
We believe that good health means more than getting medical care when you need it.

Are you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment?
We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems.
The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google).
Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.
At Logitech, you will assist customers with issues that ensure that the enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem.
Resolve technically complex support issues reported by the customers and/or other team members.
Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
Own the technical relationship with customers and manage their expectations.
Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.

This listing is sourced directly from Logitech's careers page and normalized into a canonical job model.