Arcanaanalytics
Client Solutions Associate
New York, United States
Sponsorship not specifiedDetected 1 day ago
PythonSQLExcelCommunicationProblem SolvingOrganizational Skills
About the role
- We're rethinking the analytical infrastructure institutional investors rely on-and we're hiring driven problem solvers who want to help shape the future of investment technology.
Responsibilities
- Serve as a primary point of contact for client questions, issues, and platform support requests
- Support onboarding and implementation projects for hedge funds and asset managers using Arcana's platform
- Help improve internal support processes, documentation, and client workflows
- Ability to manage multiple client requests and priorities in a fast-paced environment
- This is not a traditional client support role focused on scripted responses or ticket routing.
Requirements
- 1-4 years of experience in a client-facing, analytical, operations, or support-oriented role within financial services, fintech, or investment technology
- Comfort working with financial concepts, data workflows, and analytical platforms
- Bachelor's degree in Finance, Economics, Engineering, Mathematics, Computer Science, or a related field
- Experience with Excel and analytical tools required
- Experience with SQL, Python, or other analytical/programming tools is beneficial but not required
- If you enjoy solving problems, working closely with institutional investors, and operating at the intersection of finance, analytics, and technology, we'd love to talk.
Nice to have
- Strong academic performance preferred
- Familiarity with Bloomberg, FactSet, Aladdin, or similar financial platforms is a plus
- Previous experience supporting institutional clients or enterprise software users is a plus
Company info
- Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance, risk, and portfolio exposures.
- Our Client Solutions / Support Associates work directly with sophisticated investment firms to help resolve analytical and operational issues, support onboarding and implementation workflows, and ensure clients are successful using Arcana's platform.
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