Pointr
Customer Advocate (Events)
Las Vegas, NV · Senior
Sponsorship not specified$200k-$250kDetected 187 days ago
Project ManagementJiraCRMSalesAccount ManagementNegotiationCustomer SuccessCommunication
About the role
- We are looking for a Customer Advocate to join the team - a senior role that combines enterprise sales, account management, and customer success (for Events/Tradeshows).
- Serve as the primary point of contact for customer success, value delivery, and ongoing account growth.
- Coordinate cross-functional teams (Marketing, Pre-Sales, Project Manager, Product, Analytics, Finance) to ensure smooth execution.
Responsibilities
- Own the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion.
- Drive commercial outcomes across pilots, contracts, renewals, and expansions, contributing to ARR targets.
- Lead customer discovery and value framing; collaborate with Pre-Sales on technical scoping.
- Build and maintain a clear value narrative, translating product usage and delivery into business outcomes.
- Build trusted relationships with senior and executive stakeholders.
- Lead pricing, negotiation, and commercial discussions in partnership with Finance and Legal.
- Lead executive business reviews, senior stakeholder alignment meetings and QBRs, proactively addressing risks and identifying growth opportunities.
- Proven ability to build trust-based client relationships, with strong empathy and active listening skills to understand customer needs and navigate complex stakeholder dynamics
Requirements
- 6-10+ years of experience in complex B2B environments, including account management, customer success, partnerships, enterprise sales, or consulting.
- Proven experience managing multi-stakeholder enterprise accounts.
Nice to have
- SaaS or platform-based product experience.
- Familiarity with CRM, customer success, and project management tools (e.g.Monday, Jira).
- BS or MS degree in a relevant business or technology field.
- Supportive, kind (no-ego), and smart team
- International environment and inclusive culture
Compensation
- $200k-$250k OTE, including a $150k base salary, uncapped sales commission ($50k-$100k upside), and up to $100k in stock options
Company info
- Pointr is the market leader in Indoor Mapping, Location and Analytics and the inventor of AI-based map production.
- Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
- As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth.
- Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
- The Customer Advocate partners closely with customers and internal teams to ensure strong adoption, clear value realization, and sustainable account growth.
This listing is sourced directly from Pointr's careers page and normalized into a canonical job model.