Webflow

Webflow

Senior Manager, AI Customer Success

U.S · Senior · Contract

Sponsorship not specified$204k-$255kDetected 13 days ago
Agentic AIA/B TestingAccount ManagementForecastingCustomer SuccessWebflowResearch

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

8 transfer filings in the last year, covering 8 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
  • United States (all figures cited below are in USD and pertain to workers in the United States)
  • Reporting to the Senior Director, Customers Success

Responsibilities

  • Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
  • As Source adoption grows, you'll build and scale the team.
  • Manage strategic Source accounts:
  • serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
  • Drive retention and expansion:
  • Ownership in what you help build.
  • Support for every stage of family life.

Requirements

  • 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships.
  • 2+ years managing a customer success, account management or customer growth team.
  • Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.
  • Production coding is not required.
  • Experience in at least one of the following:

Nice to have

  • Plus inclusive care for family planning, menopause, and midlife transitions.

Compensation

  • For sales roles, the ranges provided are the role's On Target Earnings ("OTE") ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.

Benefits

  • Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
  • Health coverage that actually covers you.
  • Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
  • 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.
  • Time off that's actually off.
  • Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
  • Wellness for the whole you.
  • Access to mental health resources, therapy and coaching.
  • A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
  • Localized support for work and wellness expenses - from Wi-Fi to workouts.
  • Bonus for building together.
  • All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Company info

  • Your job is to help customers get agents into production, prove the business value, and turn that into retention and expansion.
  • Remote, together At Webflow, equality is a core tenet of our culture.
  • Stay connected Not ready to apply, but want to be part of the Webflow community?
  • Turn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management.
  • Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.
  • We're looking for a Senior Manager, AI Customer Success to help us build and lead the Customer Success team for Source by Webflow, a new platform where marketing teams and their AI agents launch, optimize and scale digital experiences together.
  • Source is in limited research preview today, and this team will support customers as it moves into commercial availability.
  • At Webflow, equality is a core tenet of our culture.
  • Not ready to apply, but want to be part of the Webflow community?

Equal opportunity

  • Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Visa & Work Authorization

  • To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
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This listing is sourced directly from Webflow's careers page and normalized into a canonical job model.