Cox Enterprises

Customer Retention Representative

Phoenix, AZ, United States

Sponsorship not specifiedDetected 4026 days ago

NegotiationRecruitingCustomer SupportResearchCommunication

About the role

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility.

Responds to call center customer retention calls for all Cox residential services and product lines.
Identifies and resolves customer issues.
Offers additional or upgraded services, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.

Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces.
We are always looking for talented professionals to join our team!
Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

This listing is sourced directly from Cox Enterprises's careers page and normalized into a canonical job model.