Foxen
Customer Success Manager
Columbus, Ohio
Sponsorship not specifiedDetected 5 days ago
ComplianceStakeholder ManagementCustomer SuccessCustomer SupportCommunicationTime Management
About the role
- We've built a profitable, growing business in a challenging market.
- Our product portfolio continues to deepen.
- And we still have significant room to grow.
Responsibilities
- Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries.
- Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk.
- Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges.
Requirements
- Excellent organizational and time management skills, and the ability to prioritize and multi-task.
- Strong communication and interpersonal skills (friendly, personable, positive personality).
- Positive attitude with a willingness to quickly learn and adapt to new systems.
Nice to have
- Previous customer service experience strongly preferred.
- Previous experience as a Customer Success Manager or in Property Management preferred.
Compensation
- Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives.
Benefits
- Foxen advances financial wellness through multi-family real estate.
- As a key member of a growing team of entrepreneurial professionals, you'll help drive innovation in the multifamily risk compliance industry.
- Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents.
- Portfolio Health & Compliance
Company info
- Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.
- We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.
- That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.
- Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.
- Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.
- Customers stay and expand with us.
- Foxen isn't for everyone.
- But for the people it's for, it's a supportive place to grow.
- Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their, ensuring a logical, timely, and positive integration experience.
This listing is sourced directly from Foxen's careers page and normalized into a canonical job model.