Mixpanel

Mixpanel

Customer Value Architect III

Remote, US · Mid

Sponsorship not specifiedDetected 8 days ago
RESTData AnalysisLLMsSalesAccount ManagementCustomer Success

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts.
  • We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.
  • understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there.

Responsibilities

  • Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
  • Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
  • Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
  • Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
  • A track record of managing relationships across a range of stakeholders, from business partners to technical teams.
  • We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
  • Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Requirements

  • 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
  • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
  • Triage product questions and issues, solving what you can and routing the rest to the right team.

Benefits

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
  • please note that benefits and perks for contract positions will vary*

Company info

  • The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel.
  • Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
  • We're Looking For Someone Who Has
  • Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.
  • We're a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.
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This listing is sourced directly from Mixpanel's careers page and normalized into a canonical job model.