Tabs
Technical Support Analyst
Remote, US · Full-time
Sponsorship not specifiedDetected 84 days ago
SQLHubSpotAccountingQuickBooksERPCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingNetSuite
About the role
- Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.
- High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.
- The team is headquartered in New York and brings deep expertise in finance and AI.
Responsibilities
- Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.
- Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
- Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.
- Ownership - You won't just resolve issues-you'll drive improvements, identify trends, and proactively prevent recurring issues.
- You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.
- You won't just resolve issues-you'll drive improvements, identify trends, and proactively prevent recurring issues.
- A high-value merchant reports a data mismatch between Tabs and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.
Requirements
- Excellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.
- Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
- 1-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
- Exceptional problem-solving skills-you're resourceful, detail-oriented, and able to think on your feet.
- Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues.
- Ability to manage high ticket volume while maintaining high-quality responses.
- Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.
- Some level of out-of-hours coverage required, given we are a 24x7 SaaS operation.
- Competitive compensation and equity
- Unlimited PTO
- Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Nice to have
- Accounting knowledge a plus.
- SQL or data querying experience is a plus.
- Experience working in a fast-paced startup or technical environment preferred.
- Lunch provided via Sharebite, plus dinner for any later in office days.
Compensation
- Competitive compensation and equity
Benefits
- Parental leave up to 12 weeks
- Tax free commuter and parking benefits
- Free One Medical Membership
- Proactive Issue Prevention & Merchant Education
- After noticing a pattern of merchants struggling with invoice readiness settings, you create an internal playbook and proactive education materials to reduce recurring tickets by 30%.
Company info
- Tabs is the leading AI-native revenue platform for modern finance and accounting teams.
- Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners https://lsvp.com, General Catalyst https://www.generalcatalyst.com, and Primary https://www.primary.vc.
This listing is sourced directly from Tabs's careers page and normalized into a canonical job model.