Hiya Inc.

Principal Product Manager

Seattle, US · Principal

Sponsorship not specified$181k-$218kDetected 72 days ago

A/B TestingProduct ManagementProduct StrategySalesBusiness DevelopmentOnboardingCustomer SuccessResearchLeadershipCommunication

About the role

We're looking for a Product Manager to help grow and improve Hiya's enterprise products for trusted business calling.
This role may span customer activation, product adoption, branded calling experiences, trusted business calls, analytics, reporting, customer workflows, platform capabilities, and other product areas that help businesses get measurable value from Hiya.

Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement.
Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products.
Go around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcome.
Product management experience, or equivalent experience building and scaling customer-facing technology products.
We're building a team with diverse perspectives, identities, and professional experiences.
We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work.

Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas.
Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes.
Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market.
Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly.
Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products.
Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences.
Comfort using AI tools to improve the speed and quality of product work.
Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization.
Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams.
Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products.

Compensation is determined by role scope, skills, experience, location, and market data.
$181,000- $218,000
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more.

Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
Benefits & Support

Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics.

This listing is sourced directly from Hiya Inc.'s careers page and normalized into a canonical job model.