CompuGroup Medical
Technical Support Engineer I
Austin
Sponsorship not specifiedDetected 27 days ago
SQLCRMCustomer SupportVPNCisco
About the role
- Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
- Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
Responsibilities
- Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
- Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
- Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.
Requirements
- Technical knowledge of CGM Software and Hardware Requirements.
- Technical knowledge of Microsoft operating systems (Windows workstation and
- Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
- Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.
Compensation
- Please make sure to include your salary expectations as well as your earliest possible hire date.
Benefits
- Medical, Dental and Vision as well as 401k with employer matching.
- Personal Time Off to promote work life balance.
- Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare.
- At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
- We create the future of e-health.
- At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age.
- Modern workplaces, flexible working hours, hybrid work options and much more.
Company info
- We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Purpose: Become a part of a significant initiative.
- Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network.
Equal opportunity
- Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
Apply directly at CompuGroup Medical →Create a free account for alerts like thisView CompuGroup Medical immigration profile
This listing is sourced directly from CompuGroup Medical's careers page and normalized into a canonical job model.