Source Medical, LLC.
Representative II, Customer Service Operations
US-Nationwide-FIELD · Mid
Sponsorship not specifiedDetected 1 day ago
Customer SupportResearchCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
- Cardinal Health is an Equal Opportunity/Affirmative Action employer.
Responsibilities
- Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Maintain standard Quality Assurance Metrics monthly.
- Must maintain a distraction free workspace.
Requirements
- Prior computer experience using Microsoft Office systems required
- Must be able to multitask in a fast-paced environment.
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
- What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks.
- Works on routine assignments that require basic problem resolution.
- Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
- Receives general directions on standard work
- receives detailed instruction on new assignments.
- Consults with supervisors or senior peers on complex and unusual problems.
Nice to have
- High School diploma, GED or equivalent, or equivalent work experience, preferred
- 2-4 years' experience in Customer Service preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Paid parental leave
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Offers professional and timely service as a representative of Cardinal Health at-Home
Company info
- Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
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