Pear VC
Technical Customer Success Engineer - Spur
New York City
Sponsorship not specifiedDetected 115 days ago
CI/CDLLMsAgentic AIFigmaCustomer SuccessTest AutomationAPI TestingCommunication
About the role
- We're looking for a Technical Customer Success Engineer to help our customers succeed with AI-driven testing in real production environments.
- You'll start by shadowing experienced Solution Engineers, working closely with our Account Executives, and gradually take ownership of customers, pilots, and test strategies.
Responsibilities
- Author, maintain, and improve AI-powered test flows for customer applications
- Monitor and track customer activity, engagement and relay product feedback to design and engineering teams
- Partner with Account Executives during onboarding, demos, and spurring sessions
- Feed real-world learnings back into product and engineering to drive platform improvement
- Gradually take full ownership of customer accounts and lead technical conversations
Requirements
- 3-4 years experience in Customer Success Roles
- Comfort with Technical Concepts
- Strong understanding of web applications and browser behavior
Nice to have
- Automation experience with any framework
- QA / Testing Experience
- Basic scripting knowledge or eagerness to learn
- Exposure to CI/CD or API testing
- Interest in AI, LLMs, or prompt engineering
- In-person role based in our NYC office
- Spur is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
Benefits
- Equity package
- Benefits offering (Gym & Wellness Stipends, Meal Stipends, OffSites)
- Support pilots and production usage by improving test reliability and coverage
Company info
- We want to help our customers deliver the best digital experiences
- Read our Manifesto: https://www.spurtest.com/founders-letterhttps://www.spurtest.com/manifesto
- Work directly with customers to help them adopt and succeed with Spur's AI-driven testing platform
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