FreedomCare

Care Manager (Denver, CO / Field-based)

Denver, CO

Sponsorship not specifiedDetected 6 days ago

ComplianceSalesforceCRMCustomer SupportHIPAACommunicationProblem SolvingCritical ThinkingTime Management

About the role

FreedomCare of Colorado is home care specializing in providing home care to the Medicaid population, hiring a family member loved one to provide care.
The goal of this service is to provide necessary care while fostering and emphasizing the patient's independence in a home environment that will provide them with a range of care options as their needs evolve.
Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Managers goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
Own It (Drive and ownership)
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

The ability to exercise judgement independently and voice noticeable issues or trends.
Comfort in a dynamic and always evolving startup environment.
Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
Perform required "home inspections" to ensure safety and compliance of participants' home and surroundings.
Performs other duties as required or assigned.
A bachelor's degree or equivalent work experience.
1+ years call center, telephonic outreach, customer service or other similar experience (required).
Strong verbal and written communication skills
ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills
able to identify issues and escalate when appropriate.
Excellent time management, critical thinking and active listening skills
able to multitask.
Possesses a high level of empathy and emotional intelligence.
Always maintain patient confidentiality
understands and adheres to HIPAA guidelines.
Why work at FreedomCare?

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

Communicate any concerns regarding the member or caregivers' health, surroundings, safety, or unmet needs to staff RN and/or Case Manager
Function within the timeframes of a fast-paced startup in the healthcare environment.
Two + years' experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.