LPL Financial
Manager, Service Center
Tempe · Senior
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About the role
- As a Service Manager at LPL Financial, you'll step into a pivotal role at the heart of our Client Success team.
- For further information about LPL, please visit www.lpl.com.
- At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business.
Responsibilities
- Directly lead and guide a team of about 15 service professionals, establishing performance and career objectives, providing coaching, and fostering motivation and team engagement to achieve optimal results.
- Coach individual team members in real-time, inclusive of coaching sessions after pain points identified or client escalation to further develop your team's call management skills.
- Support Service Professionals and clients through service escalations, as needed.
- Use performance reports, including individual frontline metrics and various team metrics to better coach and develop your team, and manager performance as necessary.
- Partner with HR colleagues and advise senior leadership on progressive counseling needs for Service Professionals, actively participating in the creation and presentation of action plans to enhance performance.
- We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
- And they have the freedom to manage their client relationships, because they know their clients best.
- Please log in or create an account to apply to this position.
Requirements
- Bachelor's Degree or 6+ years of progressive experience in related fields.
- Demonstrated proficiency in customer service
- Problem-solving skills and ability to analyze performance data trends
Compensation
- $66,744.00 - $111,240.00
- Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Company info
- We're looking for strong collaborators and team players who thrive in fast-paced, team-oriented environments.
This listing is sourced directly from LPL Financial's careers page and normalized into a canonical job model.