Dedicated IT
IT Support Technician II - Palm Beach Gardens, FL
Palm Beach Gardens, FL · Mid
Sponsorship not specified$55k-$65kDetected 61 days ago
ComplianceVendor ManagementCustomer SupportDNSFirewallVPNCiscoHIPAAEHR/EMRCollaborationMentoringWritingSharePoint
About the role
- Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available.
Requirements
- High School Diploma/GED required.
Nice to have
- At least 2-3 years in a previous help desk or relevant advanced role, required.
- Prior MSP experience required
- ConnectWise experience preferred
Skills
- Ability to solve problems without specific instructional guidance
- Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
- Assist clients with the installation of business line software and related services
- Train users in supported software & hardware
- Ability to explain technical information in simple terms
- Intermediate to advanced experience supporting/troubleshooting:
- o Workstation hardware
- o Windows/Mac OS
- o Mobile devices
- o Desk phones and headsets
- o Printers/Scanners
- o SharePoint/OneDrive/365
Compensation
- $55,000 - $65,000 / year
- Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs.
- Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
- Support Technician II's are customer-oriented individuals that provide technical support to users efficiently and accurately.
- They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1.
- Support Technician II's are considered DIT's core technical team that support a large variety of clients, solving their technical problems through creative problem solving.
Benefits
- Comprehensive Benefits Package
- 3 weeks PTO + 1 week sick leave
- Leave your ego at the door.
- Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
- Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry.
Company info
- Dedicated IT
- Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
- Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
- Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
- At Dedicated IT, we are invested in our employees.
- Their goals, growth, and success (both professional and personal) are a top priority.
- We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
- https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
- https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
- Position Summary
Equal opportunity
- Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
Visa & Work Authorization
- al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any ot
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.