Twilio careers

Twilio careers

Fast Track Onboarding Specialist 2

Remote - US

Sponsorship not specifiedDetected 5 days ago
OnboardingCommunication

About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • Manage Onboarding SLAs and credit utilization for each product
  • Partner with operations teams to scale onboarding volumes per assigned customer
  • Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now
  • Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
  • Ability to work in rotational shifts 8:00am to 5pm Bogota time
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
  • Required:
  • Able to manage daily caseload and respond within SLAs
  • A2P compliance experience
  • Previous experience working directly with clients
  • Ability to prioritize tasks and effectively project manage
  • Ready to take own up to 12 customer accounts
  • You're empathetic and customer centric to the core.
  • You're a clear verbal and written communicator.
  • You're introspective and committed to continuous self-improvement.

Nice to have

  • Experience Required: 2 plus Years specializing in at least one a2p products

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • Join the team as Twilio's next Fast Track Onboarding Specialist (L2)
  • About the job
  • Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org.

Compensation

  • The estimated pay ranges for this role are as follows:
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio's personalized onboarding team globally.
  • This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement.
  • The Fast Track onboarding team is a key part of Twilio's Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
Apply directly at Twilio careers →Create a free account for alerts like thisView Twilio careers immigration profile

This listing is sourced directly from Twilio careers's careers page and normalized into a canonical job model.