Lyra Technology Group

Client Success Manager

Jacksonville, FL

Sponsorship not specified$75k-$85kDetected 14 days ago

AzureData AnalysisComplianceRoadmappingHubSpotAccount ManagementCadenceHIPAALeadershipCollaboration

About the role

Our companies are operated independently by exceptional management teams.
Companies that join our group retain the employees, name, and culture that have made them successful.
Lyra Technology Group is seeking a Client Success Manager for one of their operating companies, The Scarlett Group.

As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Beyond their own book of business, the Client Success
building them where they do not exist and improving them where they do.
you manage cadences, follow through consistently, and do not drop details.
flag at-risk accounts early, develop recovery plans, and escalate where needed.
Lead hardware lifecycle conversations with clients, including refresh planning, end-of-life risk, and the real cost of deferring investment.
Own net revenue retention for an assigned book of business, including renewals, expansion, and churn prevention.
Identify upsell and cross-sell opportunities through proactive roadmap and planning conversations, not reactive quoting, and maintain a pipeline that gives the delivery team a consistent backlog to pull from.

5+ years of experience in account management, client success, or a comparable B2B client-facing role, with at least some of that experience in an MSP or IT services.
Bachelor's Degree in a related field.
Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes.
Ability to hold strategic, forward-looking conversations with C-suite and executive stakeholders, not just operational or service conversations.

Working knowledge of technology roadmapping, business reviews, and white space analysis.
Direct experience with tools like ScalePad Lifecycle Insights, MyITProcess or similar is a plus.
Proficiency with HubSpot or comparable CRM.
ConnectWise or PSA experience preferred.

The targeted base compensation for this role is $75,000-$85,000 with variable compensation tied to net revenue retention and expansion performance.

Improve how accounts are segmented, how reviews are structured, how health is measured, and how risk is flagged.
Track KPIs including QBR completion, upsell pipeline, expansion results, churn, and client health scores, and provide regular feedback to leadership on trends, service gaps, and opportunities.
We're a fast-growing, people-first organization that values collaboration, accountability, continuous learning, and innovation.

Build and sustain trusted advisor relationships with client executives and key stakeholders, maintaining an active in-person presence including regular on-site visits and travel as needed.
Stay current on the industries, compliance environments, and business pressures your clients operate in, so your recommendations are grounded in their reality, not generic best practice.
Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses.
At the Scarlett Group, we believe technology should be a catalyst for growth, not a barrier to success.

This listing is sourced directly from Lyra Technology Group's careers page and normalized into a canonical job model.