Gastro Health
IT Manager - Support
Miami, FL · Full-time
Sponsorship not specifiedDetected 14 days ago
ComplianceExcelCustomer SupportVPNHIPAALeadershipCommunicationMicrosoft Office
About the role
- Gastro Health is a great place to work and advance in your career.
- You'll find a collaborative team of coworkers and providers, as well as consistent hours.
- This role offers: A great work/life balance!
Responsibilities
- Day to day management of effective and efficient support services which meet the needs of our clients
- Utilize help desk software to document problems, resolutions, and closures
- May develop technical and user instructions and documentation and provide training on new or changed applications for all employees
- Recognize high performers to maintain motivation and retain key talent
- Oversee the request and incident tickets related to client services support and act as an escalation point for urgent and complex support issues.
- IT Manager - Support leads the day-to-day operations of the IT support team, ensuring the delivery of efficient, high-quality technical assistance to internal clients and staff.
- This leadership role is responsible for overseeing the help desk, managing support workflows, and serving as the escalation point for complex or critical technical issues.
- This position also plays a key role in onboarding new employees, allocating workload to maximize team strengths, and driving continuous improvement across support functions.
Requirements
- Multitasking is a key trait required.
- Knowledge of HIPAA laws as they pertain to the use of computer software.
Nice to have
- SSH Protocol, MS Office Suite (Word, Excel, Outlook, PowerPoint) Ability to communicate technical information to non-technical personnel.
Benefits
- Gastro Health is seeking a Full-Time IT Manager - Support to join our team!
- Paid holidays and paid time off Rapidly growing team with opportunities for advancement
- Assist IT team with any projects that relate to IT needs for Gastro Health
Company info
- Determines root cause of issues and communicate appropriately to internal and external customers.
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This listing is sourced directly from Gastro Health's careers page and normalized into a canonical job model.