Arbor
Customer Care Area Manager
Worthington, OH
Sponsorship not specifiedDetected 8 days ago
CRMPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationMentoringMicrosoft Office
About the role
- Are you looking for a dynamic career in a customer-focused environment?
- Arbor Homes is one of the fastest-growing homebuilders in the Midwest, known for putting quality, integrity, and homeowners first.
- Leadership and advancement opportunities
Responsibilities
- The Customer Care Area Manager serves as a trusted leader for Customer Care Representatives and Coordinators, providing coaching, guidance, and support while managing escalated homeowner concerns.
- This individual works closely with Construction, Sales, and Trade Partners to deliver timely resolutions, maintain customer satisfaction, and uphold Arbor Homes' commitment to quality.
- Lead, coach, and develop Customer Care team members to ensure exceptional customer service and operational performance.
- Manage sensitive customer situations with professionalism, empathy, and effective problem-solving.
- Work closely with homeowners, trade partners, and internal teams to drive issues to resolution.
Requirements
- Minimum of 5 years of customer service, customer care, warranty, construction, or related industry experience.
- Minimum of 2 years of leadership, supervisory, or team management experience.
- Knowledge, Skills & Abilities
- Ability to navigate difficult customer interactions with professionalism and sound judgment.
- Proficiency with Microsoft Office Suite and customer service management systems.
- Ability to work independently while effectively collaborating across departments.
Nice to have
- bachelor's degree preferred.
- Strong knowledge of residential construction and warranty processes preferred.
- High School Diploma or GED required
Compensation
- Base salary plus bonus opportunities
Benefits
- Base salary plus bonus opportunities
- 4 weeks of Paid Time Off
- Comprehensive benefits including medical, dental, vision, life insurance, 401(k), paid parental leave, and company discounts
Company info
- Arbor Homes, a Berkshire Hathaway Company, is seeking a Customer Care Area Manager to lead our Customer Care team while ensuring an exceptional homeowner experience.
- We are looking for a leader who is passionate about developing teams, building relationships, and creating exceptional customer experiences.
- Team outings and company-sponsored volunteer events
- Ensure customer requests are addressed promptly and in accordance with company policies and warranty guidelines.
This listing is sourced directly from Arbor's careers page and normalized into a canonical job model.