Lam Research

Lam Research

Global Planning and Operations Escalation Manager

US-CA-Fremont (1003) · Senior

Sponsorship not specified$114k-$253kDetected 4 days ago
SwiftRESTIncident ResponseProject ManagementStakeholder ManagementSAPSupply ChainLogisticsProcess ImprovementERPCustomer SupportLeadershipCommunicationCollaboration

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 61 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 86%

Of 43 labor certifications old enough to have been used, 6 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

26 transfer filings in the last year, covering 26 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role ensures cross functional team formation, rapid containment, thorough root‑cause analysis, cross‑functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience.
  • Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
  • Cross-functional leadership without direct authority.

Responsibilities

  • Lead cross‑functional response teams to drive coordinated actions for high‑severity operational issues.
  • Accurately document incidents, containment, root cause, and decisions.
  • Drive structured Root Cause Analysis (RCA) using industry‑standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).
  • Develop, track, and validate corrective and preventative actions, ensuring long‑term fixes are implemented and sustained.
  • Maintain a centralized repository of known issues, workarounds, best practices, and lessons learned.
  • Partner with Planning, Operations, Supply Chain, Manufacturing, Engineering, and leadership teams to ensure end‑to‑end process alignment.
  • Develop metrics, dashboards, and reporting mechanisms to track incident trends, performance, and improvement progress.
  • Demonstrated ability to lead teams and drive decision‑making in high‑pressure, time‑sensitive environments.
  • Ability to influence without authority and drive alignment across diverse operational and technical teams.

Requirements

  • 7-10+ years of experience in technical support, operations, incident management, supply chain operations, or similar roles.
  • Strong analytical and problem‑solving skills with the ability to rapidly understand complex systems and processes.

Nice to have

  • Experience in a global supply chain, high‑tech manufacturing, or logistics environment.
  • Familiarity with ERP, planning, or fulfillment systems (e.g., SAP, Kinaxis, SPM).
  • Certification in Lean, Six Sigma, or similar process improvement methodologies.
  • Experience with ITIL frameworks (Incident Management, Problem Management).
  • Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.
  • By bringing unique individuals and viewpoints together, we achieve extraordinary results.
  • Lam Research ("Lam" or the "Company") is an equal opportunity employer.
  • It is the Company's intention to comply with all applicable laws and regulations.

Compensation

  • $114,000.00 - $253,000.00.
  • The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only.
  • Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
  • Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Benefits

  • Publish detailed incident reports, RCA summaries, and postmortem documentation to drive organizational learning.
  • Our Perks and Benefits At Lam, our people make amazing things possible.
  • That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
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This listing is sourced directly from Lam Research's careers page and normalized into a canonical job model.