Comply
Customer Support Representative - West Coast Hours
United States
No sponsorship$50k-$55kDetected 181 days ago
CRMAccountingExcelCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels.
- If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!
- COMPLY is an Equal Opportunity Employer.
Responsibilities
- Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
- Prioritize incoming customer support cases in a high-volume, fast-paced environment.
- Manage support case details in our case tracking system.
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
- Provide efficient productivity and exceed client's expectations for support.
- Ability to perform complex tasks and prioritize multiple projects.
Requirements
- Must be open to working multiple West Coast hour shifts including:
- Applicants must be authorized to work for any employer in the United States.
Nice to have
- Bachelor's Degree with 0-3 years of work experience
- Must be open to work evenings, occasional weekends, and/or holidays.
- Major in Accounting, Finance or Economics is a plus!
- Excellent customer-facing and communication skills, both written and verbal.
- Ability to accurately analyze and interpret data.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Compensation
- $50k-$55k
Benefits
- To learn more about our values, mission and the wide-range of perks offered to employees at COMPLY, visit https://www.comply.com/careers/.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin.
Company info
- Collaborate daily with our Technical Support and Product Development teams to represent our customers' needs, both immediate and long-term.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the United States.
This listing is sourced directly from Comply's careers page and normalized into a canonical job model.