AvidXchange, Inc.
VP of Enterprise Technology and Business Operations
Charlotte, North Carolina, United States · Vp · Contract
Sponsorship not specifiedDetected 2 days ago
CRMForecastingBudgetingVendor ManagementProcurementPerformance ManagementHRISLeadershipCommunicationCollaborationAccounts Payable
About the role
- This role reports to the COO.
- This leader will be responsible for developing organizational strategy, establishing operational metrics, managing budgets, overseeing service delivery models, and building high-performing teams that support the evolving needs of the business.
- The role leads multiple leaders and oversees a blended service delivery model consisting of internal teammates, managed service partners, contractors, and strategic operational vendors.
Responsibilities
- Govern Key Performance Indicators and operational metrics to drive visibility, accountability, and continuous improvement across service delivery functions.
- Monitor and maintain service management processes and operational disciplines to support business needs.
- Provide leadership and oversight for service delivery models that leverage both internal teams and managed service partners.
- Partner with functional leaders to monitor service performance, operational outcomes, and service-level expectations across internal and external delivery teams.
- Evaluate opportunities to optimize service delivery models and sourcing strategies to support business needs, scalability, and operational efficiency.
- Lead strategic capacity planning to support organizational growth and evolving teammate needs.
- Own the enterprise applications roadmap spanning CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving standardization, simplification, and business process transformation.
- Partner with business leaders to identify opportunities to improve workflows, automate processes, and increase operational efficiency.
- Drive the adoption and effectiveness of teammate productivity tools and internal technology solutions.
- Oversee internal application development resources and external partners supporting business functions and operational teams.
Requirements
- University degree or equivalent experience and minimum 15 years of relevant experience.
- Proven executive leadership experience leading enterprise technology, business applications, shared services, or business technology organizations in high-growth environments.
- Proven experience leading service delivery, technology operations, business applications, shared services, and/or related functions.
- Experience within high-growth, B2B, financial technology, or technology-enabled services organizations.
- Experience leading enterprise applications, digital workplace technologies, or productivity platforms.
- Knowledge of IT service management principles and practices.
- Experience leading organizational transformation and change initiatives.
- Experience implementing automation, artificial intelligence, or productivity solutions.
- A go-getter with an entrepreneurial mindset - that means you are&nbs
Nice to have
- Preferred Experience, Qualifications, and Skills
Visa & Work Authorization
- Serve as an executive sponsor for key operational partnerships and outsourced service providers
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