Westgateresorts

Front Desk Manager

Kissimmee, FL, United States

Sponsorship not specifiedDetected 5 days ago

LeadershipCommunication

About the role

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous theme parks and attractions.
Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants.
The Front Desk Manager is responsible for the overall financial, service, and operational performance of the Night Audit and Front Office overnight team.

Lead and develop the Front Office team, including hiring, training, scheduling, and performance management.
Support Team Members and supervisors by providing guidance, resolving issues, and maintaining positive morale.
Drive revenue through upselling initiatives and room upgrade programs.
Monitor guest feedback platforms (Medallia, Google Reviews, Expedia, etc.) and implement service improvement strategies.
Ensure compliance with Westgate standards and deliver consistent training to uphold service excellence.
Maintain regular communication with leadership and demonstrate reliable attendance and accountability.
Perform other duties as assigned.
The Front Desk Manager serves as an ambassador for the Night Audit operation and collaborates closely with department leaders to support overall property success.

3+ years of hospitality experience, including at least 1 year in a leadership role.
Experience leading teams and overseeing front office or operational functions.
Strong analytical and decision‑making skills with the ability to interpret data and apply insights to improve operations.
Proven ability to thrive in a fast‑paced hospitality environment while balancing multiple priorities with accuracy and professionalism.
Required to pass a background check, drug test, and prove eligibility to work in the United States.
Must be able to stand and walk for up to eight (8) hours.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.

Ability to read and comprehend simple instructions, short correspondence, and memos.
Why Westgate?
Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
Paid Time Off - Vacation, Sick, and Personal Time to Recharge
Paid Holidays
Daily Pay - Access Your Earnings When You Need Them
Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Life, Disability, Accident, Critical Illness, and Hospital Insurance

Team Member engagement, exceptional guest satisfaction, and consistent financial results aligned with the Westgate Resorts vision.

This listing is sourced directly from Westgateresorts's careers page and normalized into a canonical job model.