Flyzipline

Test Maintenance Program Manager

South San Francisco, California, USA

Sponsorship not specifiedDetected 1 day ago

JiraConfluenceLogisticsCadenceLeadershipCommunication

About the role

About Zipline Zipline is the world's largest and most experienced drone delivery service.
Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Own program-level delivery for test maintenance across NestZ, Nest0, Truckzilla, Cascades, and new test sites: set milestones, assign owners, enforce deadlines, and be accountable for program outcomes.
Act as the primary programmatic link between Maintenance Ops Engineering, Flight Test, Engineering, Product, and site operations-drive cross-functional decisions and escalate unresolved risks to stakeholders.
Maintain and own configuration and modification tracking for all active test aircraft: ensure change-control compliance, run configuration audits, and close corrective actions.
Design and deploy dashboards, checklists, and workflows that reduce technician administrative burden and speed maintenance execution.
Lead or coordinate maintenance validation campaigns and own program decisions about scale versus rework based on readiness outcomes and risk tolerances.
Proven ability to own outcomes (not just coordination): set deadlines, force tradeoffs, escalate, and close actions with measurable impact on readiness and cadence.
Track record building dashboards and operational metrics (examples: % campaign-ready, MTTR for return-to-service, blocker backlog age) and using them to drive prioritization.

Hands-on experience with configuration management, change control processes, inspections/audit readiness, and hardware modification tracking.
Must be able to work schedules aligned with flight-test windows, including occasional early mornings, late evenings, or weekend campaign support as needed.
Improve configuration audit pass rate to target threshold required for test campaign acceptance within 6 months.

Track and report measurable readiness metrics and SLAs (e.g., percent of aircraft meeting campaign-ready criteria, mean time to return-to-service, blocker closure rate) on a cadence tied to campaign schedules.
Run regular Test Maintenance Program Updates for leadership and site teams that surface blockers, decisions needed, impacts to flight-test velocity, and resource gaps.
Convert test-site lessons into standard work, tooling requirements, documentation updates, validated training inputs, and go/no-go criteria for commercial handoff.
5+ years in program management, maintenance operations, test operations, engineering operations, or a closely related technical operations role
demonstrated ownership of complex, multi-site programs.
Direct experience with aircraft maintenance, aviation test operations, aerospace hardware test, fleet operations, or high-tempo field maintenance environments preferred and will be assessed as a hard discriminator.

Proficient with tools such as Jira, Confluence, spreadsheets, dashboarding tools, and distributed communication platforms.

This listing is sourced directly from Flyzipline's careers page and normalized into a canonical job model.