Boggi Milano
Senior Sales Advisor- New York City
NEW YORK, New York, United States · Senior
Sponsorship not specifiedDetected 173 days ago
TypeScriptCustomer SupportPharmacy PracticeCommunicationMentoring
About the role
- Through the use of cutting-edge high-performance materials, our brand continues to evolve.
- This role involves actively contributing to both quantitative and qualitative goals related to sales, customer service, loyalty, and overall growth.
- Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.
Responsibilities
- Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand.
- Manage sales by optimizing each phase of the commercial relationship Build and sustain long-term customer relationships to strengthen the brand's image and prestige
- Knowledge of digital tools used in omnichannel retail (e.g., tablets for sales assistance, click-and-collect, online order support) to ensure a seamless customer experience.
- Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality.
- The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.
- Employees from different cultures and backgrounds collaborate harmoniously.
Requirements
- 2+ years' working in menswear and proven prior experience in fashion or luxury retail, especially with premium or high-end brands.
- Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty Strong understanding of menswear including current trends, seasonal styles, and popular brands.
Nice to have
- MTM experience is a plus.
- Fluent in English (speaking and writing), additional languages are a plus Demonstrated ability to meet or exceed sales targets, working with KPI's in a retail or fashion environment.
Skills
- Providing advanced product insights.
- Act as a Brand Ambassador, maintaining an image and style aligned with brand standards.
- Understand both explicit and implicit customer needs Introduce and promote products effectively.
- Describe and advise on items offered.
- Verify customer needs and respond to their requests.
- Encourage cross-selling and up-selling.
- Collect and record customer data accurately to boost loyalty.
- Operational Excellence - 10%
- Assist with managing omni channel flows (such as Click & Collect, Seek & Send) according to guidelines and deadlines.
Compensation
- Participate in inventory activities (annual or partial).
Benefits
- Participate in stock management to maximize sales and make efficiency suggestions.
- Flexible to work peak seasons, holidays, and weekends Ability to lift 35 lbs. + and stand for long periods of time Why work with Boggi Milano?
- Join an international workplace that values diversity, equity, and inclusion.
Company info
- Boggi Milano is an Italian brand with over 200 stores across 50 countries.
- We are committed to ambitious goals, driven by innovation, sustainability, and quality.
- At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.
- Locations Hiring: Columbus Circle, Soho, Madison Avenue Benefits Package: Base hourly: $23-25 an Hour and Commission Dental, Health, Vision, 401(K) PTO and Sick Time, Employee Discounts Professional and Career Development Your Opportunity The Senior Sales Advisor (FT) acts as the Company's representative to customers, embodying professionalism in sales to uphold the brand's image, boost store performance, and ensure customer satisfaction and loyalty.
- How You Will Contribute Sales - 90% Provide an exceptional high-level service to all customers, online and offline, maximizing all contact opportunities with customers and promoting the Brand and the Product.
- Be proactive and inform all customers about the benefits of loyalty programs, to ensure the enrichment and maximization of the customer database.
- Contributes to the development of sales strategies and assists in achieving team targets.
- Manage sales by optimizing each phase of the commercial relationship Build and sustain long-term customer relationships to strengthen the brand's image and prestige Customer Service Excellence: Provide exceptional service to all customers, both online and offline, by maximizing contact opportunities and promoting the brand and product.
- Proactively inform customers about loyalty program benefits to enhance and expand the customer database.
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