SelectHealth
Sleep Medicine Patient Service Representative
Lutheran Clinic, USA
Sponsorship not specified$19k-$26kDetected 24 days ago
Customer SupportHIPAAEpicEHR/EMRCommunicationCollaborationCritical ThinkingTime Management
About the role
- Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients.
- The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
- Essential Functions. - Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
Requirements
- Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
- Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
Nice to have
- Billing and collections experience.
- High school diploma or GED preferred.
- Physical Requirements
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
- This includes frequent computer use for typing, accessing needed information, etc.
- Position may require standing for long periods of time, lifting supplies
- May assist patients into/out of the clinic.
Skills
- Professional etiquette and communication.
- Collaboration / Teamwork
- Confidentiality
- Customer service
- Resolving patient needs
- Computer literacy
- Time management
- Critical thinking/situational awareness
- Cash management
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
Compensation
- $19k-$26k
Benefits
- Learn more about our comprehensive benefits package here.
- Intermountain Health is an
- At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.
Company info
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Equal opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- equal opportunity employer.
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