Second Nature

Manager, Technical Implementations

Remote, USA

Sponsorship not specifiedDetected 47 days ago

CRMAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationMentoring

About the role

At Second Nature, our people are our greatest differentiator.
Excellence is not a destination - it is how we show up every day.
In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work.

To build an industry-changing business, we don't just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.
Lead and develop a team of Technical Implementation Managers through hands-on coaching, accountability check-ins, and performance feedback.
Support your team in conducting effective discovery sessions that uncover customer goals, technical requirements, operational workflows, and onboarding risks.
Collaborate closely with Sales, Product, Engineering, Operations, Customer Success, and Support to align onboarding expectations and deliver a seamless customer experience.
You're passionate about building scalable onboarding workflows, coaching high-performing teams, and driving measurable customer outcomes through operational excellence.
You're adept at setting expectations, resolving stakeholder misalignment, and building credibility through strong communication and emotional intelligence.
You value collaboration deeply and enjoy partnering across Sales, Product, Engineering, Operations, Support, and Customer Success to deliver exceptional customer experiences.
You're committed to building inclusive, high-trust teams that balance operational rigor with empathy and accountability.

You bring 3+ years of experience managing onboarding, implementation, technical account management, or customer-facing delivery teams in a fast-paced SaaS, PropTech, or tech-enabled environment.
Experience with property management platforms such as AppFolio, Yardi, Buildium, or Propertyware.
Experience with onboarding automation platforms, CRM systems, or AI-enabled operational workflows.

Set and track key operational KPIs such as activation rates, onboarding timelines, CSAT, implementation health, and TTV.
Medical, Dental, Vision, Life Insurance, & 401K Plan
Open PTO and sick days

Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world's first Resident Experience Platform
We embrace employees from all backgrounds with openness and respect
You have a strong track record of guiding customers from discovery through activation while balancing customer experience, operational execution, and team development.

This listing is sourced directly from Second Nature's careers page and normalized into a canonical job model.