Sodalessolutions

Customer Success Manager

Toronto, Ontario

Sponsorship not specifiedDetected 29 days ago

Account ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

As a key customer-facing role, this position will report to the Director, Customer Success and will be responsible for driving customer satisfaction, product adoption, and long-term retention across assigned accounts.
Your yearly performance will be measured on customer retention, satisfaction, and successful product adoption across your assigned accounts.
Monitor customer health, product usage, and engagement metrics to identify risks and opportunities.

Develop and execute customer success plans aligned with customer goals and company objectives.
Build alliances with cross-functional teams, including Product, Solution Advisory, Sales, and Support, to ensure seamless customer experiences.
Implement strategies to improve customer engagement, adoption, and expansion opportunities.
Gather and communicate customer feedback to Product teams to support continuous product improvement.
Participate actively in company initiatives and contribute to building Sodales' market presence.
Lead customer training sessions and enablement workshops for new and existing clients.
Ensure critical customer issues are addressed promptly in collaboration with support teams.
Strong interpersonal and relationship-building skills.

5-6 years of experience in Customer Success, Account Management, or related field (preferably in SaaS).

Bachelor's degree in Business, Communications, or a related field (required or preferred).
Experience in the EHS space is a plus

Your yearly performance will be measured on customer retention, satisfaction, and successful product adoption across your assigned accounts.

Be a champion of self-learning and knowledge sharing within the team.
Provide regular updates to leadership regarding customer health, risks, and opportunities.

Serve as the primary point of contact for customers, building strong and lasting relationships with key stakeholders.
Provide strategic and operational guidance to customers to ensure they achieve their business objectives using Sodales solutions.
Build strong rapport with internal teams to contribute to acquiring and retaining customers.
Engage with customers and educate them on industry best practices throughout their lifecycle.
Experience guiding customers through SaaS implementations

This listing is sourced directly from Sodalessolutions's careers page and normalized into a canonical job model.