Auto Club Group (ACG)

Auto Club Group (ACG)

Roadside Assistance Technician/Tow Driver

TN-Memphis Tennessee Fleet · Full-time

Sponsorship not specifiedDetected 6 days ago
Customer Support

About the role

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
  • Utilize GPS and maps to locate member breakdown locations
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires

Responsibilities

  • They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events
  • This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Requirements

  • Are 21 years of age or older
  • If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
  • You are someone who enjoys helping others, solving problems and providing great customer service.
  • A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family.
  • Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
  • Have a high school diploma or equivalent and a valid driver's license
  • Possess a valid state driver's license with minimal driving infractions / incidents.
  • Have e xperience using tablets or electronic devices to update calls, review polic ies and procedure s, document safety records and complete other applicable duties
  • Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
  • Have the a bility to lift materials weighing up to seventy-five (75) pounds
  • Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Nice to have

  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
  • Have p rior tow truck driver or roadside service experience
  • Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
  • Work Environment
  • Provides roadside service to AAA members.
  • Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes.
  • Spends less than 5% of the time in a temperature controlled office environment.
  • ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Compensation

  • ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
  • ACG utilizes a geographic pay differential as part of the base salary compensation program.
  • Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
  • Salary at time of offer is determined based on these and other factors as associated with the job and job level.
  • Paid volunteer day annually

Benefits

  • $1,000 sign on bonus; split payout at 90 and 180 days of employment
  • To qualify for the Sign-On Bonus, applicants must be new to ACG.
  • $250 Quarterly Perfect Attendance bonus
  • Medical, dental and vision benefits
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holiday s
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • In addition to a competitive starting salary, ACG offers e xcellent and comprehensive benefits packages:

Company info

  • Become a part of something bigger.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
  • By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
  • AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
  • To learn more about AAA The Auto Club Group visit www.aaa.com
  • Important Note:
  • ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
  • ACG utilizes a geographic pay differential as part of the base salary compensation program.
  • Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
  • Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Equal opportunity

  • The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.
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