NeuraFlash, Part of Accenture
Sr. AWS Consultant
Remote - Canada (Alberta, British Columbia, Ontario Only) · Senior
Sponsorship not specifiedDetected 27 days ago
PythonJavaC#Node.js.NETGitAWSCI/CDJenkinsLLMsAgileSalesforceCRMOutbound SalesCiscoVoIPCommunicationCollaboration
About the role
- From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
- We know that a perfect 9-5 isn't possible.
- So you have to jump out to do any of those, no problem!
Requirements
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Salesforce knowledge and familiarity with Salesforce Service Cloud
Skills
- Deliver customer end user training and documentation
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