Quadbridge
Technical Customer Support Specialist – Level 2
Montreal · Full-time
Sponsorship not specifiedDetected 124 days ago
PowerShellAzureNetwork SecuritySIEMCustomer SupportVPNCommunicationCollaborationMentoring
About the role
- Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act.
Responsibilities
- This role reports to the Team Lead- Managed Services.
- Client-Facing Support
- Own tickets end-to-end, including investigation, resolution, documentation, and customer communication
- Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates
- Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)
- Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access
- A Vibrant Workplace - Join us for monthly social and team building events.
Requirements
- 3+ years of experience in a technical support or MSP environment
- Strong hands-on experience with:
- Proven ability to troubleshoot complex infrastructure and security-related issues
Nice to have
- Experience with Azure networking, identity, or security services
- Exposure to endpoint protection, email security, or SIEM tools
- ITIL training or practical service management experience
- Scripting or automation experience (PowerShell, etc.
- Diploma or degree in Information Technology, Computer Science, or related field
- Industry certifications (Microsoft, networking, security, virtualization)
- Grow With Us - Take advantage of ongoing professional training and development opportunities.
- Top-Tier Equipment - We provide everything you need to do your best work.
Skills
- o Physical servers, storage, and network hardware
- o Virtual machines and supporting services
- Support cloud and hybrid environments, including:
- o Microsoft 365 administration (users, groups, licensing, security settings)
- o Azure or cloud-hosted workloads (identity integration, networking, access issues)
- Tools, Process and Continuous Improvement
- Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools
- Accurately log time, work performed, and configuration changes
- Contribute to internal documentation, runbooks, and knowledge base articles
- Identify opportunities for automation, standardization, and improved security posture
- Stay current with evolving networking, infrastructure, and security technologies
- Participate in onboarding/offboarding processes for client users
Compensation
- $62,000.00 per year, plus annual bonus
- Application deadline: April 13th, 2026
- This posting is for an existing vacancy
Benefits
- Invest in Your Future - Benefit from our RRSP program to help you plan ahead
- Comprehensive Coverage - A complete health, dental, life, STD and LTD insurance plan
Company info
- Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.
- We are Quadbridge. See how we're building tomorrow's solutions, together.
- Work across multiple client environments with varying configurations and policies
- Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents
- Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required
- Networking & Security Infrastructure
- Troubleshoot and support network infrastructure, including:
- o Wi-Fi access points and controllers
- Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.
- With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.
- We are Quadbridge.
- See how we're building tomorrow's solutions, together.
- o LAN/WAN environments
- o VPN connectivity (site-to-site and client VPN)
- Identify security risks or misconfigurations and recommend remediation following best practices
- Systems, Virtualization & Cloud
- Support on-premise and virtualized infrastructure, including:
- o Server and Storage environments
- o Virtualization platforms
- o Backup solutions (e.g. Veeam)
- Assist with deployment, maintenance, and troubleshooting of:
Equal opportunity
- equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act.
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This listing is sourced directly from Quadbridge's careers page and normalized into a canonical job model.