John Brooks Company

Bilingual Customer Concierge (12-15 month contract)

Mississauga, Ontario, Canada

Sponsorship not specifiedDetected 9 days ago

CRMExcelCustomer SupportCommunicationTime ManagementMicrosoft Office

About the role

Under the supervision of the Customer Care Supervisor, this role constantly strives to provide exceptional customer experience to our customers.
The position is responsible for ensuring all customer inquiries and issues/problems are resolved within the specified timeframe, thus, maintaining high customer satisfaction.

Maintain accurate and up-to-date records of all customer communications in the CRM system.
Collaborate with internal teams to expedite critical orders or those for target accounts.

Our ideal candidate is someone who demonstrates a high level of initiative, rigor and passion for great customer experience.

Engage in ongoing self-development and training opportunities to enhance customer service skills and product knowledge.
Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.).
Excellent organizational and time management skills.

Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter!

Provide regular updates to customers regarding the status of their orders and shipments.
Keep customers informed about their inquiries, order statuses, shipments, and any potential issues.
Collect and provide feedback from customers to internal teams to identify areas for improvement.
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country.
Proactively communicate with customers about promised ship dates and any changes to their orders.

This listing is sourced directly from John Brooks Company's careers page and normalized into a canonical job model.