Illinois Tool Works
Quality Manager
Waterbury, Connecticut, United States of America · Mid
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About the role
- This role is accountable for IATF 16949 compliance, rapid response to quality issues, and driving continuous improvement on the shop floor.
- Participate directly in containment, sorting, investigations, disposition, and verification of corrective actions when quality issues arise.
- Establish departmental structure, goals, and objectives consistent with the corporate plans.
Responsibilities
- Maintain a strong daily presence on the shop floor, directly observing processes, reviewing quality data, and addressing issues at the source.
- Drives accountability across the department to achieve business goals and objectives.
- Oversee and directly support inspection, testing, layout inspections, and quality lab activities.
- Manage and oversee the activities of all quality department personnel, operations, techniques, and activities.
- Lead the team that is culturally focused on continuous improvement, problem solving, expectation, & results.
- Manage customer quality issues, including complaints, deviations, and corrective actions.
- Lead customer meetings related to quality concerns, audits, and launches.
- Support and lead structured problem‑solving efforts (8D, A3), verifying root cause effectiveness.
- Hands‑On Leadership: Maintain a strong daily presence on the shop floor, directly observing processes, reviewing quality data, and addressing issues at the source.
- Customer Focus & Issue Resolution: Manage customer quality issues, including complaints, deviations, and corrective actions.
Requirements
- 5-10 years of automotive manufacturing quality experience, including direct shop‑floor involvement.
- 3-5 years' experience in a customer-facing role.
- Proven experience in employee development, quality improvements quality issue containment, customer responses, corrective actions, and cost reduction.
- Strong working knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA, DOE, and root cause analysis.
- Experience with GD&T, inspection techniques, and measurement systems.
- 3-5 years' experience in leading and developing a team.
- Effective communication skills with the ability to engage operators, technicians, engineers, managers, and customers.
Nice to have
- Bachelor's degree in engineering, Quality, or a related field preferred or equivalent experience.
- Lean manufacturing experience preferred.
Compensation
- Compensation Information: 120,000 - 145,000 ITW is an equal opportunity employer.
Benefits
- Develop quality technicians, inspectors, and engineers in proper methods, expectations, and problem‑solving techniques, through training, goal setting, education, and employee development.
- Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.
Company info
- At ITW, we think and act like entrepreneurs.
- The ITW Business Model gives us the tools to focus on what's most important, and we're grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Equal opportunity
- Compensation Information: 120,000 - 145,000 ITW is an equal opportunity employer.
- 120,000 - 145,000 ITW is an equal opportunity employer.
This listing is sourced directly from Illinois Tool Works's careers page and normalized into a canonical job model.