Illinois Tool Works

Illinois Tool Works

Quality Manager

Waterbury, Connecticut, United States of America

Sponsorship not specified$120k-$145kDetected 78 days ago
Supply ChainGD&TLeadershipCommunicationProblem SolvingLean Manufacturing

About the role

  • This role is accountable for IATF 16949 compliance, rapid response to quality issues, and driving continuous improvement on the shop floor.
  • Participate directly in containment, sorting, investigations, disposition, and verification of corrective actions when quality issues arise.
  • Establish departmental structure, goals, and objectives consistent with the corporate plans.

Responsibilities

  • Hands‑On Leadership: Maintain a strong daily presence on the shop floor, directly observing processes, reviewing quality data, and addressing issues at the source.
  • Drives accountability across the department to achieve business goals and objectives.
  • Oversee and directly support inspection, testing, layout inspections, and quality lab activities.
  • Manage and oversee the activities of all quality department personnel, operations, techniques, and activities.
  • Lead the team that is culturally focused on continuous improvement, problem solving, expectation, & results.
  • Customer Focus & Issue Resolution: Manage customer quality issues, including complaints, deviations, and corrective actions.
  • Lead customer meetings related to quality concerns, audits, and launches.
  • Support and lead structured problem‑solving efforts (8D, A3), verifying root cause effectiveness.
  • Quality Management System (IATF 16949): Own the practical execution of the IATF 16949 based Business System, ensuring procedures are followed - not just documented.
  • Support the development, improvement, and implementation of the divisional business system.

Requirements

  • 5-10 years of automotive manufacturing quality experience, including direct shop‑floor involvement.
  • 3-5 years' experience in a customer-facing role.
  • Proven experience in employee development, quality improvements quality issue containment, customer responses, corrective actions, and cost reduction.
  • Strong working knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA, DOE, and root cause analysis.
  • Experience with GD&T, inspection techniques, and measurement systems.
  • 3-5 years' experience in leading and developing a team.
  • Effective communication skills with the ability to engage operators, technicians, engineers, managers, and customers.

Nice to have

  • Bachelor's degree in engineering, Quality, or a related field preferred or equivalent experience.
  • Lean manufacturing experience preferred.

Compensation

  • Compensation Information: 120,000 - 145,000 ITW is an equal opportunity employer.

Benefits

  • Develop quality technicians, inspectors, and engineers in proper methods, expectations, and problem‑solving techniques, through training, goal setting, education, and employee development.
  • Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.

Equal opportunity

  • 120,000 - 145,000 ITW is an equal opportunity employer.
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This listing is sourced directly from Illinois Tool Works's careers page and normalized into a canonical job model.