Justworks

Customer Support Specialist, Benefits

New York, New York

Sponsorship not specified$32k-$39kDetected 1 day ago

ComplianceJiraProcess ImprovementCustomer SupportZendeskHIPAALeadershipCommunicationCollaborationTime ManagementAdaptability

About the role

We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business.
We're data-driven and never stop iterating.

Support team at Justworks is dedicated to helping our customers run their business with confidence.
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues by utilizing plan documents and business rules
Manage a queue of open issues to deliver timely and effective solutions
Perform other related duties as assigned
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

You are focused on and committed to helping people.
You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms.
You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment.
You have the willingness to lean into a challenge and affect change.
Must be available to work in Monday-Friday from 11am-8pm ET, with Tuesdays and Wednesdays as the team's onsite days at our office at 55 Water Street, in New York City ( required )
1 year of experience working with benefits concepts and practices ( required )
Curiosity and an aptitude for learning new things and understanding how and why things work
Certified Employee Benefits Specialist (CEBS) and/or CBP (certified benefits professional)

4-6 years of work experience in a customer/client-facing role ( required )
A track record of operating in a time-sensitive or deadline-driven environment
Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
Excellent at time management, organization, and prioritizing tasks
Experience with Zendesk, JIRA, Talkdesk or related tools
Spanish language capability, or other second language at business conversation level, a plus

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

We are the benefits experts our customers rely on, and we help our customers manage their benefits and perks with ease.
Our team takes ownership of our customer's benefits concerns, and we actively drive issues to resolution.
In this role you will support our small business customers with inquiries related to benefits and wellness perks, and contribute to internal discussions regarding product enhancements.
Build mental muscle and become a benefits subject matter expert in the benefits tools within Justworks - you'll be a go to resource for both customers and coworkers
Answer inquiries on phone, tickets, and chat to help our customers optimize Justworks to administer group health and welfare plans and other benefits and perks
Ensures benefit plans are within the guidelines of Section 125, COBRA, HIPAA, FMLA, and any city, state, and federal laws
Communicate customers in regards to policies, benefit eligibility, and employee rights and responsibilities
As a Customer Support Specialist, Benefits,, how results are achieved is paramount for your success and ultimately result in our success as an organization.

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
We solve HR issues.
If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks.
These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you'll fit right in.
We believe a positive team is the strongest unit, and we strive to make ourselves and each other better.

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera

This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.