Unit

Support Operations Specialist

New York Office

Sponsorship not specifiedDetected 77 days ago

About the role

The role is based in New York City.
You will own the tools, workflows, and processes that power our support function - designing automations, leveraging AI to handle repetitive work at scale, and ensuring our customers get fast, accurate, high-quality resolutions.

Design, build, and continuously improve automated workflows that reduce manual effort across the support function
Deploy and manage AI-powered tools to increase support capacity and quality
Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
We're hiring a Support Operations Specialist to join our growing team and own a wide range of client-facing responsibilities.
The Support Operations Specialist brings an operator's mindset and a builder's instincts to this mission.
We're repeat founders with technical backgrounds, working hard to build a successful company that we're proud to work at.
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem.

1-2 years of experience in support operations or building AI and automated workflows
You are enthusiastic about fintech and creating the future of financial infrastructure

We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.

Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap

This listing is sourced directly from Unit's careers page and normalized into a canonical job model.