gridx
Technical Support Manager, Billing - Remote US, ET or CT
United States · Senior
Work authorization required$75k-$100kDetected 13 hours ago
SQLDatabricksAWSGCPCloud PlatformsDevOpsRESTAirflowCRMAccount ManagementSAPRecruitingCustomer SuccessCustomer SupportPostmanCommunicationCollaborationTime ManagementPublic SpeakingRenewable Energy
Stay score
odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This role includes an early morning workflow check and a rotating weekend on-call schedule.
- Our ideal candidate brings a strong technical, operations, or consulting background, is comfortable leading conversations with clients, and can explain complex issues clearly to both technical and non-technical audiences.
- Participate in a weekend on-call rotation (Friday 8:00 p.m. to Sunday 8:00 p.m. ET, approximately once every five weeks), responding to workflow failures as they arise.
Responsibilities
- Work directly with clients to meet operational Service Level Agreements (SLAs), responding to complex technical issues and support requests, resolving daily billing exceptions, and troubleshooting API issues.
- Check billing production workflows for failures each weekday morning at 6:00 a.m. ET and partner with DevOps to diagnose issues, coordinate timely resolution, and ensure billing runs complete accurately and on schedule.
- Manage and deliver month-end reports to clients ensuring accuracy and on-time delivery.
- Lead weekly live calls with clients to review service performance, resolve operational issues in real time, assign and track action items, and drive follow-through across internal teams and client stakeholders.
- Develop a strong technical and business understanding of GridX products, drawing on internal resources to resolve product-related inquiries.
- Manage Professional Services projects for operational clients, delivering post go-live enhancements from planning through completion, including building project plans, leading weekly client project calls, tracking project tickets, and coordinating internal teams.
- 5+ years in technical support, customer operations, technical account management, or a similar client-facing technical role
- Strong analytical skills with the ability to identify and correlate metrics relevant to customer goals to drive customer success and contribute to the efforts of the entire team.
- Advanced IT&C knowledge and capabilities and ability to quickly learn and perform in new software environments.
- Interview #2 Interview with Sr Technical Support Manager (45-60 minutes)
Requirements
- Experience in the energy or utility industry, including working knowledge of utility rate structures (e.g., time-of-use, tiered, demand charges, net metering) and utility billing processes
- Experience planning and executing testing, such as test plans, UAT, and defect tracking through resolution
- Experience managing client-facing projects, including scope, timelines, and change requests
- Experience leading recurring live client calls and confidently presenting status, issues, and next steps to client stakeholders, and managing escalations
- Excellent communication skills, with the ability to present reporting and complex data findings in a clear and concise manner.
- Strong organizational and time management skills, with the ability to work on multiple projects and priorities simultaneously.
- Ability to work across time zones and with offshore teams in a dynamic start-up setting
Nice to have
- Consulting or professional services experience preferred
- Experience with utility billing or CIS systems (e.g., SAP IS-U, Oracle CC&B)
- Familiarity with cloud environments (e.g., AWS, GCP) and monitoring tools [quicksight, databricks, pagerduty, postman, airflow, azkaban]
- Experience working with a start-up
- Experience with energy efficiency and program implementation is highly desired
- Interest in Clean Energy, Climate Change, Decarbonization, or Renewable Energy is a big plus
- Higher cost-of-living areas will land toward the top of the range and lower cost-of-living areas toward the bottom.
- Intro Call (20-30 minutes)
Compensation
- GridX takes a market-based approach to pay, and pay may vary depending on your location in the US.
- For this position, base salary may range from $75,000 to $100,000/year + benefits/perks.
- Please note this range is an estimate and actual pay may vary based on skill set, qualifications, experience and location.
- Coordinate annual rate updates, ensuring billing accuracy, timely execution, and alignment with client requirements.
Benefits
- Excellent Medical, Dental and Vision Insurance
- Parental Leave
Company info
- Consistent progress is our default. e X ecute on big goals - We are owners, taking responsibility for achieving results.
- The result is less strain on the electric grid, happier customers and increased consumer investment in sustainable technologies.
- We are interested in every qualified candidate who is eligible to work in the United States.
- Maintain and lead daily billing tasks across multiple customers and related customer support requests, ensuring smooth functioning of billing products.
- Support customers and internal teams (onboarding, product, and customer success) with software setup and product questions, using tools such as our CRM, ticketing system, and monitoring platforms (e.g., QuickSight, Databricks).
- Be part of creating our clean energy future
- e X ecute on big goals - We are owners, taking responsibility for achieving results.
- However, we are not able to sponsor or take over sponsorship of an employment Visa at this time.
Visa & Work Authorization
- However, we are not able to sponsor or take over sponsorship of an employment Visa at this time.
This listing is sourced directly from gridx's careers page and normalized into a canonical job model.