Trevipay

Learning and Development Specialist- Operations

Overland Park, KS

Sponsorship not specifiedDetected 34 days ago

AccessibilityConfluenceERPCadenceWritingSharePoint

About the role

Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
This role reports into the Learning & Development team, with Operations leaders serving as the primary business stakeholder and driver of priorities.

Build and maintain Standard Operating Procedures, job aids, and knowledge-base content that drive accurate, compliant execution across Global Operations.
Deliver, monitor, and assess content and training effectiveness through learner performance, usage data, search success, and time-to-competency; utilize feedback to identify needed updates and continuously revise instructional objectives and methods.
Build and maintain curriculum within the LMS - course builds, learner paths, assignments, completions, and reporting.
Partner with the Readiness & Delivery Specialist to deliver content on schedule for each release cycle and to align curriculum with release scope.
Perform additional duties as assigned to support organizational goals.

Ability to confidently facilitate in a variety of ways (off script, using analogies, examples, stories, etc.).
Working knowledge of documentation tooling, knowledge-base systems, and LMS platforms (e.g., Confluence, SharePoint, MadCap, Paligo, Docebo, Cornerstone, or similar)
Years of Experience
Competencies/Skills
Strong technical writing and instructional design skills, with the ability to translate complex systems and processes into clear, operationally usable content and curriculum.
Ability to assess operational needs and objectives by conducting needs assessments, use various techniques for knowledge and skill building, and translate concepts into action in the context of learners' day-to-day work.
Solid understanding of learning and development processes and practices for adults.
Sound judgment in matching delivery method to content, audience, and type of change - grounded in learning and development best practices and adult learning theory.
At least 1 year of experience with learning content development tools such as Articulate 360 (including both Storyline and Rise), Vyond, and Camtasia.
Strong content governance discipline - taxonomy, versioning, review cadence, lifecycle.
Operational rigor - understands frontline execution, controls, and risk considerations.
Learning agility - quickly absorbs new systems, rules, and workflows.
Influence without authority - partners effectively with Operations leaders, Product, Engineering, Risk, and Compliance SMEs.

Maintain knowledge-base information architecture (taxonomy, search effectiveness, content health) so frontline teams can find the right content fast.
Own the documentation lifecycle: authoring standards, templates, taxonomy, versioning, review cadence, and retirement.
Design and develop learning materials for in-person, virtual, and hybrid formats, applying instructional design methodologies (e.g., ADDIE) to assess needs, design curriculum, and evaluate effectiveness.

This listing is sourced directly from Trevipay's careers page and normalized into a canonical job model.