Join9am
Senior Customer Success Manager
United States · Senior
Sponsorship not specifiedDetected 69 days ago
AccessibilityStakeholder ManagementHubSpotAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- WHAT YOU CAN EXPECT AT 9AMHEALTH At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch.
- We foster a collaborative learning mindset and a passion for improvement.
- You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.
Responsibilities
- As a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients from post-sale through long term partnership growth.
- You will guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion of the 9amHealth solution, serving as a trusted strategic advisor across client organizations.
- In this role, you'll operate as both an executive relationship owner and internal quarterback, aligning product, care, marketing, operations, and sales to deliver consistent value and strong business outcomes, particularly across our GLP-1, diabetes, and cardiometabolic programs.
- Develop long term account strategies focused on retention, performance improvement, and expansion
- Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities
- Proactively identify partnership risks and create recovery strategies when satisfaction or performance declines
- Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
- Drive adoption of 9amHealth's virtual care and pharmacy solutions across client populations
- Partner closely with Sales and Commercial teams during renewals, RFPs, and expansion cycles
- Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences
Requirements
- Bachelor's degree
Nice to have
- Familiarity with HubSpot, Asana, Slack, and Google Workspace
- Background or exposure to diabetes, obesity, pharmacy, or chronic disease management
- WHAT YOU CAN EXPECT AT 9AMHEALTH
- At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch.
- Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.
- We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.
Compensation
- This role offers a base salary of up to $145,000, with eligibility for a 15% performance based bonus, plus equity participation.
- WHAT YOU CAN EXPECT AT 9AMHEALTH
- At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch.
- We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.
Benefits
- The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia.
- 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.
- This role requires a highly strategic operator who can influence executive stakeholders, navigate complex healthcare environments, and drive long-term partnership success.
- Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners
- Stay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic care
- Serve as a subject matter expert in discussions with sophisticated healthcare buyers
- We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options.
- We provide a professional development budget and support continuing education, empowering our team to grow alongside the company.
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