Zillow Group

Zillow Group

Senior Manager, Preferred

Remote-USA · Senior

Sponsorship not specified$155k-$248kDetected 67 days ago
Account ManagementPerformance ManagementCustomer SuccessCustomer SupportLeadershipMentoring

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 26 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will help define when AI should handle the work, when humans should step in, and how to continuously improve the model over time.

Responsibilities

  • Operationalize AI powered partner support strategy
  • Translate company and segment strategy into clear workflows, team expectations, coaching practices, and cross-functional routines that help Growth Specialists, managers, AI tooling, and partners work together to drive partner outcomes.
  • Lead a high impact team through transformation
  • Lead and develop a team of Growth Specialists, setting a high bar for judgment, accountability, coaching quality, and customer impact.
  • Build an organization that learns how to operate effectively in a tech-enabled environment-where teams use AI, signals, and workflows to prioritize work, but apply human judgment to nuanced, high-stakes, or ambiguous situations.
  • Recruit, coach, and retain high performing talent who can develop others, operate with resilience in ambiguity, and reinforce a culture of innovation, inclusion, ownership, and high performance.
  • Build and run the operating system for scale
  • Establish the operating cadences, performance reviews, escalation paths, quality mechanisms, and inspection rhythms that make this support model measurable, repeatable, and scalable.
  • Drive partner success and growth through the team

Requirements

  • Comfortable with and pragmatic about AI-enabled workflows, with the ability to help teams adopt new tools responsibly and apply human judgment where it matters.

Nice to have

  • experience leading leaders or scaled frontline organizations is preferred.

Compensation

  • In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $155,200.00 - $247,800.00 annually.

Benefits

  • Use leading indicators, alerts, and partner health signals to prioritize where the team should intervene, and ensure interventions are timely, strategic, and tied to measurable outcomes.
  • Ensure your organization helps partners adopt Zillow tools, improve operational performance, and grow in ways that benefit both the partner and the customer experience.

Company info

  • The Zillow Preferred team partners with top real estate professionals to help them deliver outstanding experiences for home shoppers through a combination of strong partnership, operational excellence, and differentiated Zillow products.
  • Today, that means more than simply supporting partners through a high-touch human model.
  • It means building the next generation of partner success:
  • AI-powered where it should be, human-led where it matters most, and always grounded in customer outcomes.
  • We are evolving toward a more scalable support model inside Preferred-one that combines self-service, proactive monitoring, AI-guided support, and human-in-the-loop intervention to help more partners succeed without sacrificing quality, trust, or growth.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Apply directly at Zillow Group →Create a free account for alerts like thisView Zillow Group immigration profile

This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.