LogicMonitor

LogicMonitor

Sr. Director, Customer Success

Austin, TX · Director

Sponsorship not specifiedDetected 22 days ago
A/B TestingAccount ManagementForecastingCustomer SuccessResearchLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
  • We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX.

Responsibilities

  • LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
  • By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
  • The Senior Director, Customer Success - Americas is responsible for developing and executing the customer success strategy for LogicMonitor's largest and most commercially significant region.
  • This leader will own the customer success operating model across the Americas, with primary accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer value realization, successful renewals, and expansion.
  • This role reports to the Vice President, Customer Experience and partners closely with Sales, Professional Services, Support, Product, Marketing, Finance, and Executive Leadership.
  • Develop scalable approaches for enterprise, strategic, commercial, and digital success customer segments.
  • Partner with Sales and Account Management to identify and execute expansion opportunities grounded in demonstrated customer value.
  • Build accurate, data-informed renewal and risk forecasts, ensuring that risks are identified early and supported by clear mitigation plans.
  • Drive a Customer Business Value-first mindset across Customer Success and related customer-facing functions.
  • Lead by example by building trusted relationships with CIOs, CTOs, infrastructure leaders, and other key customer executives.

Requirements

  • 10 or more years of experience in Customer Success, Account Management, Services, or a related customer-facing function within a B2B SaaS or technology company.
  • At least 5 years of experience, in a senior leadership role, leading Customer Success Teams
  • Experience leading Customer Success across a large and diverse customer base.
  • Proven success modernizing Customer Success operating models, processes, tools, or organizational structures.
  • Experience engaging effectively with C-level and senior executive stakeholders.
  • Demonstrated ability to connect technology adoption to measurable business outcomes.
  • Execute Customer Experience Autonomous IT Strategy by crafting Customer Success methods, practices, playbooks and metrics to promote Customer AI success and business value

Benefits

  • Own regional performance against GRR, NRR, renewal rate, churn, contraction, expansion, adoption, customer health, and customer value realization metrics.
  • Segment customers by value, complexity, risk, growth potential, lifecycle stage, and strategic importance to ensure the right level of engagement and coverage.

Company info

  • We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • To learn more about life at LogicMonitor, check out our Careers Page.
  • We love going to work and think you should too.
  • These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
  • Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
  • At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
  • Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

Visa & Work Authorization

  • Personally engage in strategic customer business reviews, executive sponsor meetings, renewal discussions, and value realization conversations
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This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.