Sent
Messaging Compliance Manager, International and WhatsApp
New York City
Sponsorship not specifiedDetected 41 days ago
Plain Language
About the role
- Sent is a developer-first company powering messaging across SMS, WhatsApp, RCS, and more.
- This role has immediate, high-volume impact, and it's a hands-on operator role: from your first weeks you'll be carrying live registrations, template reviews, and agent launches, not writing policy from the sidelines.
- Be the go-to expert on international messaging rules by region, advising customers and internal teams on exactly what's needed to send compliantly in a given country.
Responsibilities
- Are comfortable working directly with carriers, aggregators, and platform partners on registrations and escalations.
- Are organized and detail-oriented, able to manage dozens of concurrent registrations, reviews, and agent launches without dropping threads.
- Own WhatsApp compliance end to end: template creation, categorization (marketing, utility, authentication), and review
- Maintain internal documentation and playbooks so international, WhatsApp, and RCS compliance stays repeatable as we scale.
Requirements
- Have hands-on experience in messaging, CPaaS, or telecom compliance, with direct ownership of international, WhatsApp, or RCS programs - not adjacent exposure, and not a small slice of a broader ops job.
- Industry experience is required
Nice to have
- Prior experience at a CPaaS (Twilio, Sinch, Telnyx, Vonage, Bandwidth, or similar) or a messaging platform (Meta - WhatsApp, Google RBM).
- Familiarity with WhatsApp BSP onboarding and Meta Business Manager.
- Experience standing up or scaling international compliance processes from scratch.
- Competitive compensation - with flexibility depending on years & depth of experience
- 401(k) with 100% match up to 4%
- Beautiful NYC workspace with daily meals and unlimited snacks
- New MacBook Pro + Apple Studio Display
- We encourage applications from candidates of all backgrounds and experiences.
Compensation
- Competitive compensation - with flexibility depending on years & depth of experience
Benefits
- Partner with our US compliance lead to provide tag-team coverage across US and international, cross-training so each region has a backup.
Company info
- Communicate clearly and turn complex requirements into plain-language guidance for customers and internal teams.
- template creation, categorization (marketing, utility, authentication), and review; troubleshooting template rejections and quality-rating issues; display name and sender approvals; and navigating Meta processes so customers can launch and scale.
- As Messaging Compliance Manager specialized in International, WhatsApp & RCS at Sent, you'll own the compliance work that keeps customers sending across borders, on WhatsApp, and on RCS.
- Compliance isn't an afterthought here - it's how the product works and how customers trust us to deliver.
- Support customers, sales, and the support team on international, WhatsApp, and RCS compliance questions, turning dense carrier and regulatory rules into clear, practical guidance.
This listing is sourced directly from Sent's careers page and normalized into a canonical job model.