CLEAR - Corporate
Customer Success Director - Healthcare (C1 - B2B)
New York, New York, United States · Director
Sponsorship not specified$225k-$275kDetected 27 days ago
Business DevelopmentCustomer SuccessCommunicationMentoring
About the role
- Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
- Have you ever had that green-light feeling?
- When you hit every green light and the day just feels like magic.
Responsibilities
- Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence
- Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
- Partner satisfaction, retention, and executive-level engagement
- Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
- Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
- Willingness to travel as needed to support customer relationships
Compensation
- We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.
- This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR.
Benefits
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
- Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
- This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR.
- Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program.
- All stock based compensation will be subject to the terms and conditions of applicable agreements.
- Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.
Company info
- At CLEAR, we help YOU move forward - because when you're at your best, we're at our best.
- You'll work with talented team members motivated by our mission of making experiences safer and easier.
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This listing is sourced directly from CLEAR - Corporate's careers page and normalized into a canonical job model.